How do I login or logout of my account?
How do I choose a password?
How do I change my password or account information?
What if I have trouble logging in?
What if I forgot my password?
When should I log out?
What happens when I sign out?
How do I review and submit my order?
How will I know if ClipperDirect.com has received my order?
What if I need to change my order?
How do I check my order status?
Where is my order?
How long does ClipperDirect.com keep my order?
What if I forgot my Order Number or Confirmation Number?
What does it mean when my order status says: New, Being Processed, On Hold, Completed or Cancelled?
When I place my order, how will I know if an item is in stock?
How do I get in touch with ClipperDirect.com if I have a problem with my order?
What methods of payment does ClipperDirect.com accept?
Why is sales tax added to my order?
How do I use a Purchase Order for ordering?
How will I know whether or not my credit card order has been authorized and shipped?
How much does shipping cost?
What if I want to get my items faster?
If I request Overnight Shipping, will I get my order the next day?
Why do I have to notify American Express if I want my order shipped to a different address?
What is your delivery policy?
What if the estimated delivery date has passed and I still don’t have my order?
How do I return something I’ve ordered on ClipperDirect.com?
Who do I contact if I am having problems with your website?
You can login to ClipperDirect.com by clicking the login or account button on the upper right of almost any page on the site. On the Account Login home page enter your email address and password and click on the Submit button. If you’re logged in and wish to logout, you’ll see your name and a "Logout" button to the right of the account link on the upper right of almost any page on the site.
Choose a password for My Account so that when you come back to ClipperDirect.com in the future, you can use the same shipping address and method of payment you provided during previous orders. You will also be able to use your password to make changes account information. Make sure to choose something you will remember the next time you want to place an order. The minimum length of a Password is 6 characters.
Log into your account with your current login and password and navigate to the Account Information/Order History page. Click on the Edit link to the right of the Account Information header in the middle of the screen. You will now be on the Change Login landing page where you can change your password, email, first and last name, or security question associated with the account.
You are automatically asked to log into your ClipperDirect.com account any time you place an order or need to access account or order information. If you have trouble logging in, here are some things to check:
Incorrect User Name - If you have more than one user name, be sure that you’re using the correct name and password combination for the account you are trying to access.
Incorrect Password - If you’re sure you’re using the correct user name, try to reset your password.
When you initially set up your password, you will be asked to provide a personalized security question that only you know the answer to. If you forgot your password and need to reset it navigate to the login landing page and click on the Forget your Password link. Once you provide your email address and the correct answer to your security question your password will then be emailed to you. With your password you can then login. For security reasons we then suggest you change your password to whatever you prefer. If you have trouble accessing this option, please contact us. The Customer Experience team can always email you a new password directly.
If you are using a public terminal, you will want to logout, or sign out, before you leave the computer. You’ll be able to tell if you are logged in by the options you see in the upper right hand column of almost every page. If you are signed into ClipperDirect.com a "Logout" button will appear in the upper right hand column of almost every page. You can click the "Logout" button at any time to exit your ClipperDirect.com account. If you are not signed into ClipperDirect.com the "Login" button will be in the upper right hand column of almost every page. The "Logout" button will not be available.
After you logout your account information and pricing will be inaccessible to anyone using the same computer after you. We recommend that you logout when you have finished shopping or placing an order. To regain access to your personalized information, to place orders, or to view your order history, you’ll need to login again.
Check the accuracy all of the information you provided on our order summary page and click on the "Back" link if needed to make any necessary adjustments. If you are satisfied with the information, click the "Pay Via Our Secure Server" button which will take you to the Payment Method landing page. Enter your preferred payment method and click on the "Place Order" button. Once you place your order, we will send you an order confirmation email. We will send you another email message letting you know your order has shipped and is on its way.
Once an order has been processed, you will receive a confirmation via email. The confirmation will contain your shipping address, your order number and a listing of the products included in that order. If there are any problems with your order that we need your help to resolve, we will contact you.
Orders placed on ClipperDirect.com enter the shipping process very quickly so we can get your items to you as fast as possible. Orders already in the shipping process cannot be changed.
To check the status of an active order login and look for the order number under the Order History section of the Account Information/Order History page. Click on the order number and you’ll see detailed order information including all shipping and billing information related to that order.
The most current status for all your orders is always available in the Order History section of the Account Information/Order History page. For assistance with late orders, click on the tracking information for the order you are trying to locate.
Your Order Status history will go back up to 1 year ago and will reflect all orders that were placed on ClipperDirect.com during that time.
Your order number is included in your Order Confirmation email with an automatic link to your account login landing page. If you forget or misplace your order number, go to the Order History section of the Account Information/Order History page.
New - Means we have received your order and are in the process of verifying your payment method.
Being Processed - Means your payment method has been authorized and we are in the process of filling your order.
Hold - Means your order might be missing necessary details or requires additional information. A Customer Experience Team member will be contacting you to discuss and resolve.
Completed - Means that your entire order has shipped. It is with the carrier and will be delivered soon.
Cancelled - Means the order was cancelled. A Customer Experience team member will be contacting you if the order was canceled.
ClipperDirect.com will automatically let you know when an item is out of stock when you view the product detail page. There will be a field to the left of the out of stock item where you can enter your email address and we will contact you as soon as item is available. In case of an out of stock situation, our Customer Experience Team members are also always ready to assist you with selecting an acceptable substitute.
Please contact our Customer Experience Team at 855.85DIRECT (855.853.4732) or send us an email at support@ClipperDirect.com if you need assistance with your order.
We currently accept Visa, MasterCard, American Express and purchase orders from customers who have established credit.
ClipperDirect.com charges sales tax on orders based on the destination of each shipment, as calculated in accordance with state and local tax laws. If you have tax exempt status and would like to place orders tax free, please contact our Customer Experience Team to update your account.
If you prefer to buy using a purchase order, you will need to set up a terms account with us. Visit the Credit Application page for the application form and directions on how to submit it. Purchase order numbers can be entered at the Payment Method screen when you place your order.
When you place your order on ClipperDirect.com, your credit card is not "billed" until your order has actually shipped from our warehouse. You can always view an orders current status on the Order History section of the Account Information/Order History page.
Visit our Shipping Policy page for more information.
You can select different shipping options on the Shipping Method page during the checkout process.
If your order is placed before 11:00 A.M. PT and you upgrade your shipping to Overnight Delivery you should receive your order the next business day. Orders placed after 11:00 A.M. PT should be received on the second business day. (Business days are defined as Monday through Friday, except holidays.)
This is a new policy from American Express that must be adhered to both by ClipperDirect.com and American Express customers. It is done to protect you from fraudulent use of your credit card account. It is in your best interest to call American Express and notify them of your additional addresses so that your order can be authorized and shipped to you as quickly as possible. If you do not call American Express to notify them that you are using a different shipping address for an order, your card may not be approved, which would cause the order to be placed on hold.
Once your order has shipped, a tracking number link will be included on your shipping confirmation email as well as listed on the order information page on ClipperDirect.com. These dates vary due to carrier shipping practices, delivery location and the items you order.
Contact our Customer Experience Team with your order information if you did not receive your order 24 hours after the estimated delivery date.
Please refer to our Return Policy page.
Send us an email at feedback@ClipperDirect.com. Please include as much detail as possible. We will review your inquiry and send a response as soon as possible.